Policies and Procedures
Transfers: Flat rates are for transfers. A transfer is a one way service to/from a commercial airport location without stops along the way. Additional stops will be calculated at a rate of $10.00 per stop provided they are in the logical path of the trip. Stops outside of the logical progression of the trip will automatically convert the trip to an Hourly charge subject to a two hour minimum.
Airport Arrivals: We monitor your flight arrival and your Chauffeur will meet you at the pre-determined location mentioned on your confirmation. If your flight is canceled, or you have been moved to a different flight then the one we are tracking, you must contact us as soon as possible to avoid No Show fees.
Charter Arrivals: All Charter arrivals will be charged a two hour minimum at the rate of the vehicle your service requires.
Early/Late Fee: Service between the hours of Midnight and 4:30am will be an additional $20.00.
Methods of Payment: Stirling Coach accepts Cash, Check, Master Card, Visa, Discover and American Express.
Miscellaneous Charges: Tolls and parking fees and airport fees are additional cost of the service
No Show Policy: If, for any reason, you cannot locate your Chauffeur, you must contact our office immediately. Should a passenger leave a pickup location via any other means without notifying our office, the full charge for the trip including gratuity will be charged.
Waiting Time: After a 15-minute grace period, charges will be calculated at a rate of $12.00 per 15 minutes for Executive Sedans. All other vehicles are subject to the hourly rate billed in 15 minute increments. These charges do not apply to airport arrivals unless there is excessive waiting time caused by lost luggage, etc.
Cancellations must be made two hours before the reserved time. If a reservation is canceled after this allotted time, the full cost of the service including gratuity will be charged to the client's account. Round trip reservations must be handled as two separate reservations.
Deposits: A $100.00 non-refundable deposit is required for all limousine services; weddings, nights out, proms*, etc. The remaining balance is due 2 weeks prior to the reservation. Deposits on cancellations can be applied to future reservations. Airport service does not require a deposit, however reservations will be secured with a credit card.
*All prom accounts require a contract to be signed by a parent or legal guardian, as well as a $100 deposit. Click on "Prom Contract" button at left for a printable .pdf version.
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